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ServiceNow Expands “Now Assist for ITSM” with AI Agents for Incident and Change Management
ServiceNow Expands “Now Assist for ITSM” with AI Agents for Incident and Change Management
Hanie Oh
4 days ago2 min read
Atlassian Updates Jira Service Management Portal Branding Experience for Cloud Customers
Atlassian Updates Jira Service Management Portal Branding Experience for Cloud Customers
Hanie Oh
5 days ago2 min read
Next-Gen ITSM: Human, Hybrid & Hyper-Automated – Accra Event Announcement
Accra to Host “Next-Gen ITSM” – A New Era of AI-Driven Service Management Arrives in Africa
Hanie Oh
6 days ago2 min read
ManageEngine Announces Change in SAML Single Sign-On Behaviour for ServiceDesk Plus Cloud
ManageEngine Announces Change in SAML Single Sign-On Behaviour for ServiceDesk Plus Cloud
Hanie Oh
Nov 192 min read
Atlassian Introduces Customer Sync Enhancements for Jira Service Management Cloud
Atlassian Introduces Customer Sync Enhancements for Jira Service Management Cloud
Hanie Oh
Nov 182 min read
Airtable Makes “App Sandbox” Generally Available to Accelerate Secure AI App Development
Airtable Makes “App Sandbox” Generally Available to Accelerate Secure AI App Development
Hanie Oh
Nov 171 min read
Atlassian Introduces Enhanced SLA Reporting for Jira Service Management
Atlassian Introduces Enhanced SLA Reporting for Jira Service Management
Hanie Oh
Nov 101 min read
Atlassian Enhances Jira Service Management with Predictive Issue Resolution
Atlassian Enhances Jira Service Management with Predictive Issue Resolution.
Hanie Oh
Nov 51 min read
Airtable Introduces Advanced Permission Controls for Enterprise Workflows
Airtable Introduces Advanced Permission Controls for Enterprise Workflows
Hanie Oh
Oct 311 min read
Freshworks Unveils New Employee Experience Features in Freshservice
Freshworks Unveils New Employee Experience Features in Freshservice
Hanie Oh
Oct 301 min read
ServiceNow and NVIDIA Expand AI Partnership to Accelerate Enterprise ITSM Innovation
ServiceNow and NVIDIA Expand AI Partnership to Accelerate Enterprise ITSM Innovation.
Hanie Oh
Oct 291 min read
EasyVista Recognised in Forrester’s 2025 Enterprise Service Management Platforms Landscape
EasyVista Recognised in Forrester’s 2025 Enterprise Service Management Platforms Landscape
Hanie Oh
Oct 271 min read
BMC Releases Helix ITSM Version 25.4 with Enhanced AI-Powered Change and Asset Management
BMC Releases Helix ITSM Version 25.4 with Enhanced AI-Powered Change and Asset Management
Hanie Oh
Oct 241 min read
Freshworks Strengthens Global Leadership to Accelerate Enterprise ITSM Growth
Freshworks Strengthens Global Leadership to Accelerate Enterprise ITSM Growth
Hanie Oh
Oct 161 min read
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
Hanie Oh
Oct 151 min read
A Unified Suite for AI, ITSM, and CSM
Atlassian Launches Service Collection: A Unified Suite for AI, ITSM, and CSM
Hanie Oh
Oct 141 min read
AI Agents Set to Transform Source-to-Pay
ServiceNow Unveils Autonomous Procurement: AI Agents Set to Transform Source-to-Pay
Hanie Oh
Oct 141 min read
Airtable Launches Google Drive and OneDrive Connectors for Enhanced ITSM Workflow Integration
Airtable Launches Google Drive and OneDrive Connectors for Enhanced ITSM Workflow Integration.
Hanie Oh
Oct 131 min read
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
Hanie Oh
Oct 91 min read
A New Agentic AI User Interface for the Now Platform
ServiceNow Launches AI Experience (AIx): A New Agentic AI User Interface for the Now Platform
Hanie Oh
Oct 71 min read
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