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Atlassian Renames Jira Service Management “Views” to “Multi-space work” to Improve Cross-Team Service Delivery
Atlassian Renames Jira Service Management “Views” to “Multi-space work” to Improve Cross-Team Service Delivery
Hanie Oh
Jan 72 min read
ManageEngine Unveils Automated Patch Intelligence for ServiceDesk Plus to Reduce Vulnerability Remediation Time
ManageEngine Unveils Automated Patch Intelligence for ServiceDesk Plus to Reduce Vulnerability Remediation Time
Hanie Oh
Jan 11 min read
ServiceNow Launches “Virtual Agent Designer” for Custom AI Chatbot Creation
ServiceNow Launches “Virtual Agent Designer” for Custom AI Chatbot Creation
Hanie Oh
Jan 12 min read
Atlassian Unveils “Jira Service Management Mobile Approvals” for Faster, Secure ITSM on the Go
Atlassian Unveils “Jira Service Management Mobile Approvals” for Faster, Secure ITSM on the Go
Hanie Oh
Dec 22, 20251 min read
Freshworks to Acquire FireHydrant to Strengthen AI-Native Incident Management and Reliability
Freshworks to Acquire FireHydrant to Strengthen AI-Native Incident Management and Reliability
Hanie Oh
Dec 18, 20252 min read
Freshworks Launches “Freshservice AI Insights” for Proactive ITSM Analytics
Freshworks Launches “Freshservice AI Insights” for Proactive ITSM Analytics
Hanie Oh
Dec 3, 20251 min read
ServiceNow Expands “Now Assist for ITSM” with AI Agents for Incident and Change Management
ServiceNow Expands “Now Assist for ITSM” with AI Agents for Incident and Change Management
Hanie Oh
Nov 25, 20252 min read
Atlassian Updates Jira Service Management Portal Branding Experience for Cloud Customers
Atlassian Updates Jira Service Management Portal Branding Experience for Cloud Customers
Hanie Oh
Nov 24, 20252 min read
Next-Gen ITSM: Human, Hybrid & Hyper-Automated – Accra Event Announcement
Accra to Host “Next-Gen ITSM” – A New Era of AI-Driven Service Management Arrives in Africa
Hanie Oh
Nov 24, 20252 min read
ManageEngine Announces Change in SAML Single Sign-On Behaviour for ServiceDesk Plus Cloud
ManageEngine Announces Change in SAML Single Sign-On Behaviour for ServiceDesk Plus Cloud
Hanie Oh
Nov 19, 20252 min read
Atlassian Introduces Customer Sync Enhancements for Jira Service Management Cloud
Atlassian Introduces Customer Sync Enhancements for Jira Service Management Cloud
Hanie Oh
Nov 18, 20252 min read
Airtable Makes “App Sandbox” Generally Available to Accelerate Secure AI App Development
Airtable Makes “App Sandbox” Generally Available to Accelerate Secure AI App Development
Hanie Oh
Nov 17, 20251 min read
Atlassian Introduces Enhanced SLA Reporting for Jira Service Management
Atlassian Introduces Enhanced SLA Reporting for Jira Service Management
Hanie Oh
Nov 10, 20251 min read
Atlassian Enhances Jira Service Management with Predictive Issue Resolution
Atlassian Enhances Jira Service Management with Predictive Issue Resolution.
Hanie Oh
Nov 5, 20251 min read
Airtable Introduces Advanced Permission Controls for Enterprise Workflows
Airtable Introduces Advanced Permission Controls for Enterprise Workflows
Hanie Oh
Oct 31, 20251 min read
Freshworks Unveils New Employee Experience Features in Freshservice
Freshworks Unveils New Employee Experience Features in Freshservice
Hanie Oh
Oct 30, 20251 min read
ServiceNow and NVIDIA Expand AI Partnership to Accelerate Enterprise ITSM Innovation
ServiceNow and NVIDIA Expand AI Partnership to Accelerate Enterprise ITSM Innovation.
Hanie Oh
Oct 29, 20251 min read
EasyVista Recognised in Forrester’s 2025 Enterprise Service Management Platforms Landscape
EasyVista Recognised in Forrester’s 2025 Enterprise Service Management Platforms Landscape
Hanie Oh
Oct 27, 20251 min read
BMC Releases Helix ITSM Version 25.4 with Enhanced AI-Powered Change and Asset Management
BMC Releases Helix ITSM Version 25.4 with Enhanced AI-Powered Change and Asset Management
Hanie Oh
Oct 24, 20251 min read
Freshworks Strengthens Global Leadership to Accelerate Enterprise ITSM Growth
Freshworks Strengthens Global Leadership to Accelerate Enterprise ITSM Growth
Hanie Oh
Oct 16, 20251 min read
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