Freshworks Launches “Freshservice AI Insights” for Proactive ITSM Analytics

ServiceNow Expands “Now Assist for ITSM” with AI Agents for Incident and Change Management

Atlassian Updates Jira Service Management Portal Branding Experience for Cloud Customers

Accra to Host “Next-Gen ITSM” – A New Era of AI-Driven Service Management Arrives in Africa

ManageEngine Announces Change in SAML Single Sign-On Behaviour for ServiceDesk Plus Cloud

Atlassian Introduces Customer Sync Enhancements for Jira Service Management Cloud

Airtable Makes “App Sandbox” Generally Available to Accelerate Secure AI App Development

Atlassian Introduces Enhanced SLA Reporting for Jira Service Management

When it comes to implementing or enhancing IT Service Management (ITSM) processes, seeking the expertise of ITSM consultants in Nigeria is an important step for many organizations. ITSM consulting aims to help organizations optimize their IT services, align them with business objectives, and provide high-quality support to internal and external customers alike. With so many ITSM consulting options available, particularly within Nigeria, the challenge often lies in choosing th

Atlassian Enhances Jira Service Management with Predictive Issue Resolution.

Airtable Introduces Advanced Permission Controls for Enterprise Workflows

Freshworks Unveils New Employee Experience Features in Freshservice