Every organization owns assets. Servers, vehicles, machinery, software licenses, office equipment. Yet surprisingly few organizations can answer a simple question with confidence: what exactly do we have, where is it, and who is responsible for it? This inability to account for assets creates a trust problem. When stakeholders, auditors, or regulators ask about asset status, vague answers undermine confidence. When security teams cannot identify every device on the network, v

Atlassian Cloud updates (Dec 29–Jan 5) expand automated customer provisioning for Jira Service Management, enabling customer account creation, updates, and deactivation to improve governance and security.

ManageEngine enhances automated access reviews to improve identity governance, reduce permission creep, and strengthen audit readiness—supporting IT service teams with more consistent access management.

Atlassian Renames Jira Service Management “Views” to “Multi-space work” to Improve Cross-Team Service Delivery

ManageEngine Unveils Automated Patch Intelligence for ServiceDesk Plus to Reduce Vulnerability Remediation Time

ServiceNow Launches “Virtual Agent Designer” for Custom AI Chatbot Creation

Atlassian Unveils “Jira Service Management Mobile Approvals” for Faster, Secure ITSM on the Go

Freshworks to Acquire FireHydrant to Strengthen AI-Native Incident Management and Reliability

Freshworks Launches “Incident Collaboration Hub” in Freshservice to Accelerate Major Incident Response

ManageEngine Rolls Out ServiceDesk Plus “Smart Suggestions” to Accelerate IT Ticket Resolution

ServiceNow Introduces “Predictive Intelligence for Change Management” to Reduce ITSM Risk

Freshworks Launches “Freshservice AI Insights” for Proactive ITSM Analytics