Freshworks
AI-Driven ITSM & Knowledge Management
Where Did it Start?
Freshworks was founded in Chennai, India, in 2010 by Girish Mathrubootham and Shan Krishnasamy. The company’s first product, Freshdesk, disrupted the customer support industry with its cloud-based simplicity. Over time, Freshworks expanded into ITSM, CRM, and AI-driven solutions, becoming a global SaaS leader trusted by enterprises worldwide.
Key Airtable Products
Freshservice (ITSM)
Freshdesk (Customer Support)
Freshchat
Freshcaller
Freshsales (CRM)
Freshmarketer
Freshteam (HR)
Detailed Overview
Freshworks is redefining ITSM with AI-driven automation and intelligent knowledge management. Recently recognised as an Emerging Leader in AI Knowledge Management, Freshworks enables organisations to resolve issues faster and deliver consistently excellent service.
Key Features
Automated categorisation, prioritisation, and resolution.
Business Value
Freshworks empowers IT teams to improve user satisfaction, reduce manual workloads, and support digital transformation with intelligent, easy-to-use tools.
ITSM Connect Perspective
We regularly publish insights and expert opinions on how AI is reshaping ITSM. Freshworks’ achievements in AI knowledge management align with our mission to deliver forward-thinking strategies to our community through articles, events, and podcasts.
Transform your ITSM approach—contact ITSM Connect to learn how Freshworks can benefit your organisation.
