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Next-Gen ITSM: Human, Hybrid & Hyper-Automated – Accra Event Announcement
Accra to Host “Next-Gen ITSM” – A New Era of AI-Driven Service Management Arrives in Africa
Hanie Oh
Nov 242 min read
Choosing the Right ITSM Consultants in Nigeria for Effective Service Management
When it comes to implementing or enhancing IT Service Management (ITSM) processes, seeking the expertise of ITSM consultants in Nigeria is an important step for many organizations. ITSM consulting aims to help organizations optimize their IT services, align them with business objectives, and provide high-quality support to internal and external customers alike. With so many ITSM consulting options available, particularly within Nigeria, the challenge often lies in choosing th
ITSM Connect
Nov 57 min read
Freshworks Unveils New Employee Experience Features in Freshservice
Freshworks Unveils New Employee Experience Features in Freshservice
Hanie Oh
Oct 301 min read
Freshworks Strengthens Global Leadership to Accelerate Enterprise ITSM Growth
Freshworks Strengthens Global Leadership to Accelerate Enterprise ITSM Growth
Hanie Oh
Oct 161 min read
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
Hanie Oh
Oct 151 min read
A Unified Suite for AI, ITSM, and CSM
Atlassian Launches Service Collection: A Unified Suite for AI, ITSM, and CSM
Hanie Oh
Oct 141 min read
AI Agents Set to Transform Source-to-Pay
ServiceNow Unveils Autonomous Procurement: AI Agents Set to Transform Source-to-Pay
Hanie Oh
Oct 141 min read
Airtable Launches Google Drive and OneDrive Connectors for Enhanced ITSM Workflow Integration
Airtable Launches Google Drive and OneDrive Connectors for Enhanced ITSM Workflow Integration.
Hanie Oh
Oct 131 min read
A New Agentic AI User Interface for the Now Platform
ServiceNow Launches AI Experience (AIx): A New Agentic AI User Interface for the Now Platform
Hanie Oh
Oct 71 min read
Strategic Move to Enhance Engineering Intelligence
Atlassian Acquires DX: Strategic Move to Enhance Engineering Intelligence
Hanie Oh
Oct 61 min read
Airtable Introduces Enhanced Automation Features for Enterprise Users
Airtable Introduces Enhanced Automation Features for Enterprise Users
Hanie Oh
Oct 31 min read
Confluence and Jira Set New Benchmarks for Enterprise Collaboration
Atlassian Announces Major Cloud Scaling Enhancements - Confluence and Jira Set New Benchmarks for Enterprise Collaboration
Hanie Oh
Sep 111 min read
The Future of Knowledge Work
Atlassian Acquires The Browser Company: What This Means for the Future of Knowledge Work
Hanie Oh
Sep 81 min read
Elevating ITSM User Experience in 2025
Atlassian Launches Major Visual Refresh and UI Kit Update: Elevating ITSM User Experience in 2025
Hanie Oh
Jul 282 min read
Airtable Relaunches as AI-Native Platform, Introducing New AI Assistants and Agents
Airtable Relaunches as AI-Native Platform, Introducing New AI Assistants and Agents
Hanie Oh
Jul 211 min read
ServiceNow to Announce Q2 2025 Financial Results Amid Strong Market Expectations
ServiceNow to Announce Q2 2025 Financial Results Amid Strong Market Expectations
Hanie Oh
Jul 181 min read
Next-Generation Root-Cause Analysis Accelerates IT Incident Resolution
BMC AMI Ops July 2025: Next-Generation Root-Cause Analysis Accelerates IT Incident Resolution
Hanie Oh
Jul 172 min read
Elevating User Experience
Atlassian Visual Refresh & UI Kit Update: Elevating User Experience
Hanie Oh
Jul 32 min read
Advancing ITSM Through AI, Leadership, and Practical Innovation
Refresh Europe 2025: Advancing ITSM Through AI, Leadership, and Practical Innovation
Hanie Oh
Jun 262 min read
Elevating Operations for Managed Service Providers
ManageEngine Launches MSP Central: Elevating Operations for Managed Service Providers
Hanie Oh
Jun 252 min read
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