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A New Era for ITSM Automation
ITSM Connect - Freshworks Launches Next-Generation Freddy Agentic AI Platform: A New Era for ITSM Automation
A persisting impact in Australia/New Zealend Despite Strategic Value
AI Anxiety - A persisting impact in Australia/New Zealend Despite Strategic Value
ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
FEATURED ARTICLES
A New Era for ITSM Automation
ITSM Connect - Freshworks Launches Next-Generation Freddy Agentic AI Platform: A New Era for ITSM Automation
A persisting impact in Australia/New Zealend Despite Strategic Value
AI Anxiety - A persisting impact in Australia/New Zealend Despite Strategic Value
ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
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A New Era for ITSM Automation
ITSM Connect - Freshworks Launches Next-Generation Freddy Agentic AI Platform: A New Era for ITSM Automation
ohanie00
2 hours ago2 min read
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A persisting impact in Australia/New Zealend Despite Strategic Value
AI Anxiety - A persisting impact in Australia/New Zealend Despite Strategic Value
ohanie00
1 day ago2 min read
3 views
0 comments
Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows
Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows
ohanie00
3 days ago2 min read
7 views
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An opportunity to unveil AI innovations
Freshworks at the Bank of America Global Technology Conference 2025: An opportunity to unveil AI innovations
ohanie00
Jun 52 min read
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0 comments
Raising the Bar for IT Service Management in Europe and Africa
EasyVista Platform 2025.1: Raising the Bar for IT Service Management in Europe and Africa
ohanie00
May 202 min read
20 views
0 comments
Transforming ITSM with AI-Powered Solutions
Transforming ITSM with AI-Powered Solutions
Stephen Abela
May 172 min read
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A Game-Changer for ITSM Collaboration
A Game-Changer for ITSM Collaboration
Stephen Abela
May 162 min read
2 views
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Driving AI Innovation in IT Service Management
ServiceNow and Cisco Partner to Simplify AI Adoption for Businesses
Stephen Abela
Apr 302 min read
5 views
0 comments
How to Prevent Service Outages and Enhance Productivity
In today’s interconnected world, businesses across Europe and Africa rely heavily on IT systems to deliver seamless services to their...
Stephen Abela
Apr 191 min read
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Key Updates and Trends in April 2025
Recent Updates from ServiceNow ServiceNow has recently unveiled several updates aimed at enhancing user experience and driving...
Stephen Abela
Apr 171 min read
10 views
0 comments
Integrating Cybersecurity into ITSM for Enhanced Resilience and Business Continuity
B2B organizations face increasingly sophisticated cyber threats that directly impact IT service delivery, customer trust, and regulatory...
ITSM Connect
Mar 106 min read
4 views
0 comments
Successful ITSM Upgrade: Measuring Success and Best Practices
Is your IT Service Management system a silent bottleneck, hindering your organization's agility and slowing down service delivery?...
ITSM Connect
Mar 37 min read
1 view
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ITSM Connect Boardroom Experience Returns to Accra this September!
ITSM Connect Boardroom Experience is the conference that brings together Africa's IT Service Management ecosystem in person to network,...
Kayode Aiyedun
Aug 30, 20242 min read
20 views
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Harnessing AI, Automation, and Analytics for ITSM Efficiency Share Harnessing AI
According to PWC , AI is expected to contribute $15.7 trillion to the global economy by 2030. But what does this mean for IT...
Stephen Abela
Sep 28, 20236 min read
31 views
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How ITSM Can Help You Accelerate Your Digital Transformation
Why is ITSM important for digital transformation? ITSM, or IT Service Management, is essential for digital transformation because it...
Stephen Abela
Sep 26, 20233 min read
13 views
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