The Enterprise Platform for IT Service Management
Where Did it Start?
ServiceNow was founded in 2004 by Fred Luddy in Santa Clara, California. Originally launched as a cloud-based platform for automating IT service management, ServiceNow quickly became synonymous with enterprise ITSM innovation. Its early focus on workflow automation and a single data model paved the way for its rise as a market leader, now serving thousands of organisations globally.
Key Airtable Products
IT Service Management
IT Operations Management
IT Asset Management
Customer Service Management
HR Service Delivery
Security Operations
Now Platform App Engine
ServiceNow IntegrationHub
Detailed Overview
ServiceNow is a global leader in ITSM, offering a unified platform that automates service delivery, integrates with enterprise systems, and provides deep analytics. Its scalable architecture and AI-powered features make it the platform of choice for organisations seeking operational resilience and business continuity.
Key Features
End-to-end tracking, root cause analysis, and automated resolution workflows.
Business Value
ServiceNow helps enterprises reduce downtime, scale IT operations, and deliver exceptional user experiences by automating key processes and integrating seamlessly with business-critical tools.
ITSM Connect Perspective
We emphasise the integration of cybersecurity into ITSM for resilience and business continuity. ServiceNow’s robust security and automation features align perfectly with ITSM Connect’s mission to empower enterprises with innovative, secure, and scalable ITSM solutions.
Ready to elevate your ITSM? Contact ITSM Connect to explore ServiceNow solutions for your organisation.
