BMC:
Intelligent ITSM for Enterprise Resilience
Where Did it Start?
BMC Software was established in Houston, Texas, in 1980 by Scott Boulette, John Moores, and Dan Cloer. Initially focused on mainframe management, BMC evolved through the decades to deliver comprehensive IT management and automation solutions. The launch of BMC Remedy in the 1990s marked its entry into ITSM, setting industry standards for service desk and workflow automation.
Key BMC Products
BMC Helix ITSM
BMC Helix Discovery
BMC Helix Digital Workplace
BMC Helix Business Workflows
BMC Remedyforce
BMC Control-M
BMC FootPrints
Detailed Overview
BMC’s ITSM platform leverages artificial intelligence and machine learning to automate complex processes, optimise service delivery, and ensure business resilience. Its modular, scalable solutions are trusted by enterprises worldwide to support digital transformation and compliance.
Key Features
Automated ticket routing, predictive analytics, and virtual agents.
Business Value
BMC enables IT teams to proactively resolve issues, minimise downtime, and align IT with business objectives, supporting both operational efficiency and compliance.
ITSM Connect Perspective
Our expert podcasts and boardroom events feature BMC as a benchmark for intelligent automation in ITSM. We provide insights on scaling BMC to prevent outages and performance issues, helping organisations achieve true business resilience.
Discover how BMC can future-proof your ITSM—connect with ITSM Connect for a tailored consultation.
