Atlassian
ITSM Solutions:
Modernising Service Management for Enterprises
Where Did it Start?
Atlassian was founded in Sydney, Australia, in 2002 by Mike Cannon-Brookes and Scott Farquhar. Originally focused on software development tools, Atlassian’s breakthrough came with the launch of Jira, which rapidly became a standard for issue tracking and project management. Over the years, Atlassian expanded its portfolio to include Confluence, Bitbucket, and Trello, evolving into a leader in collaborative ITSM solutions for enterprises worldwide.
Key Atlassian Products
Detailed Overview
Atlassian is at the forefront of IT Service Management with a robust suite of tools that enable medium and large enterprises to modernise their IT operations. Atlassian’s flagship products—Jira Service Management and Confluence—are designed to streamline workflows, enhance cross-team collaboration, and deliver measurable business outcomes.
Key Features
Advanced incident, problem, and change management with customisable workflows and real-time SLAs.
Business Value
Atlassian empowers IT departments to resolve incidents faster, reduce operational costs, and improve service quality. Its flexible, scalable platform supports digital transformation and helps organisations stay agile in a changing technology landscape.
ITSM Connect Perspective
At ITSM Connect, we recognise that organisations often overspend on ITSM tools without realising full ROI due to immature implementations. Atlassian’s focus on integration, automation, and collaboration aligns with our mission to reshape IT service management through innovative, forward-thinking strategies. Our expert resources and podcasts highlight best practices for maximising value from Atlassian solutions, particularly in emerging markets.
Transform your ITSM with Atlassian—contact ITSM Connect for tailored solutions and expert guidance.
