Promised Enhanced Catalog Builder and Visual Interface

ServiceNow has announced the general availability of its Yokohama release, introducing a suite of new features designed to streamline IT service management for enterprises. The headline enhancement is an upgraded Catalog Builder, providing a more intuitive and visual experience for IT teams creating and managing service catalog items.

Key Highlights

• Upgraded Catalog Builder The new Catalog Builder enables IT departments to create, edit, and refine service catalog items through a guided, visual process. This improvement reduces complexity and accelerates service delivery.

• Visual Interface Enhancements The Yokohama release introduces a modern, user-friendly interface, making it easier for administrators and end-users to navigate and manage ITSM workflows.

• Focus on Usability and Efficiency With these updates, ServiceNow continues to prioritise operational efficiency, supporting IT teams in delivering high-quality, reliable services at scale.

Implications for IT Departments

Medium and large organisations across Europe and Africa can expect to see tangible improvements in service request fulfilment, reduced administrative overhead, and accelerated digital transformation initiatives. The enhanced Catalog Builder supports better governance and agility in IT service delivery.

Conclusion

The Yokohama release underscores ServiceNow’s commitment to innovation in ITSM. By focusing on usability and efficiency, ServiceNow empowers IT leaders to drive better outcomes for their organisations.