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Atlassian Renames Jira Service Management “Views” to “Multi-space work” to Improve Cross-Team Service Delivery
Atlassian Renames Jira Service Management “Views” to “Multi-space work” to Improve Cross-Team Service Delivery
Hanie Oh
Jan 72 min read
ManageEngine Unveils Automated Patch Intelligence for ServiceDesk Plus to Reduce Vulnerability Remediation Time
ManageEngine Unveils Automated Patch Intelligence for ServiceDesk Plus to Reduce Vulnerability Remediation Time
Hanie Oh
Jan 11 min read
ServiceNow Launches “Virtual Agent Designer” for Custom AI Chatbot Creation
ServiceNow Launches “Virtual Agent Designer” for Custom AI Chatbot Creation
Hanie Oh
Jan 12 min read
Atlassian Unveils “Jira Service Management Mobile Approvals” for Faster, Secure ITSM on the Go
Atlassian Unveils “Jira Service Management Mobile Approvals” for Faster, Secure ITSM on the Go
Hanie Oh
Dec 22, 20251 min read
Freshworks to Acquire FireHydrant to Strengthen AI-Native Incident Management and Reliability
Freshworks to Acquire FireHydrant to Strengthen AI-Native Incident Management and Reliability
Hanie Oh
Dec 18, 20252 min read
Freshworks Launches “Incident Collaboration Hub” in Freshservice to Accelerate Major Incident Response
Freshworks Launches “Incident Collaboration Hub” in Freshservice to Accelerate Major Incident Response
Hanie Oh
Dec 11, 20252 min read
ManageEngine Rolls Out ServiceDesk Plus “Smart Suggestions” to Accelerate IT Ticket Resolution
ManageEngine Rolls Out ServiceDesk Plus “Smart Suggestions” to Accelerate IT Ticket Resolution
Hanie Oh
Dec 11, 20252 min read
ServiceNow Introduces “Predictive Intelligence for Change Management” to Reduce ITSM Risk
ServiceNow Introduces “Predictive Intelligence for Change Management” to Reduce ITSM Risk
Hanie Oh
Dec 11, 20252 min read
Freshworks Launches “Freshservice AI Insights” for Proactive ITSM Analytics
Freshworks Launches “Freshservice AI Insights” for Proactive ITSM Analytics
Hanie Oh
Dec 3, 20251 min read
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