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A Unified Suite for AI, ITSM, and CSM
Atlassian Launches Service Collection: A Unified Suite for AI, ITSM, and CSM
Hanie Oh
Oct 141 min read


AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
Hanie Oh
Oct 91 min read


A New Agentic AI User Interface for the Now Platform
ServiceNow Launches AI Experience (AIx): A New Agentic AI User Interface for the Now Platform
Hanie Oh
Oct 71 min read


Airtable Relaunches as AI-Native Platform, Introducing New AI Assistants and Agents
Airtable Relaunches as AI-Native Platform, Introducing New AI Assistants and Agents
Hanie Oh
Jul 211 min read


Advancing ITSM Through AI, Leadership, and Practical Innovation
Refresh Europe 2025: Advancing ITSM Through AI, Leadership, and Practical Innovation
Hanie Oh
Jun 262 min read


SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM
SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM
Hanie Oh
Jun 162 min read


A New Era for ITSM Automation
ITSM Connect - Freshworks Launches Next-Generation Freddy Agentic AI Platform: A New Era for ITSM Automation
Hanie Oh
Jun 132 min read


ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
Hanie Oh
Jun 111 min read


An opportunity to unveil AI innovations
Freshworks at the Bank of America Global Technology Conference 2025: An opportunity to unveil AI innovations
Hanie Oh
Jun 52 min read


Driving AI Innovation in IT Service Management
ServiceNow and Cisco Partner to Simplify AI Adoption for Businesses
Stephen Abela
Apr 302 min read


Enhancing Public Sector Digital Services with AI
ServiceNow's Yokohama Release: Enhancing Public Sector Digital Services with AI
Stephen Abela
Apr 222 min read


Harnessing AI, Automation, and Analytics for ITSM Efficiency Share Harnessing AI
According to PWC , AI is expected to contribute $15.7 trillion to the global economy by 2030. But what does this mean for IT...
Stephen Abela
Sep 28, 20236 min read
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