ManageEngine Empowers IT Teams with Custom Dashboards for Enhanced Service Management

On 18 June 2025, ManageEngine released a major update to its ITSM suite, introducing advanced custom dashboards. This new feature is designed to give IT departments unprecedented flexibility in visualising and managing key service metrics, supporting a more proactive and data-driven approach to IT service management.

Key Highlights

• Tailored Visualisation: IT teams can now build dashboards that reflect their unique priorities, from ticket trends and resolution times to user satisfaction and resource allocation.

• Real-Time Insights: The dashboards update in real time, enabling immediate visibility into service health, bottlenecks, and emerging incidents.

• Drag-and-Drop Simplicity: With an intuitive interface, users can easily add, remove, and arrange widgets—no coding required.

• Cross-Module Integration: Dashboards can pull data from across the ITSM suite, including incident, problem, change, and asset management, as well as cybersecurity modules for a holistic view.

• Automated Sharing: Dashboards can be scheduled for automatic distribution to stakeholders, ensuring everyone stays informed and aligned.

Industry Impact 

For organisations in Europe and Africa, custom dashboards represent a significant step towards ITSM maturity. By enabling tailored, actionable views of service performance, IT leaders can make faster, more informed decisions, optimise resource allocation, and demonstrate value to the business.

Conclusion 

ManageEngine’s custom dashboards empower IT teams to move beyond static reports and embrace dynamic, real-time service management. As IT environments become more complex, the ability to customise and share insights will be critical for maintaining resilience, reducing downtime, and achieving business goals.

Reference:

Official announcement: ManageEngine Newsroom (18 June 2025).