Elevating ITSM User Experience in 2025

Atlassian has announced a significant Visual Refresh and UI Kit Update across its suite of IT service management tools, released in July 2025. This update introduces a modernised interface, enhanced accessibility, and new developer resources, reinforcing Atlassian’s commitment to delivering innovative, user-centric solutions for IT teams worldwide.

Key Highlights

Modern Interface for Enhanced Productivity

The Visual Refresh brings a cleaner, more intuitive design to Atlassian’s core products, including Jira, Confluence, and Trello. Navigation has been streamlined, allowing users to access critical features more efficiently. The updated interface supports both light and dark modes, ensuring comfortable use in any environment.

Improved Accessibility and Usability

Accessibility has been prioritised, with improved readability, clearer layouts, and expanded options for users with diverse needs. These enhancements enable IT departments to support a wider range of team members and stakeholders, promoting inclusivity across organisations.

Unified Design Language

The refresh introduces a consistent design language across all Atlassian platforms. This reduces the learning curve for new users and ensures a seamless experience as teams move between different tools within the ecosystem.

Empowering Developers with the New UI Kit

Atlassian’s updated UI Kit provides developers and administrators with advanced tools to build custom integrations and extensions. The new kit includes updated components, comprehensive documentation, and support for the latest design standards, accelerating innovation and adaptability.

Strategic Value for IT Leaders

For medium to large organisations, particularly those operating in Europe and Africa, these updates offer tangible benefits:

• Increased productivity through intuitive workflows and faster access to essential functions.

• Greater user satisfaction as a result of improved usability and accessibility.

• Reduced training time for new staff with unified, familiar interfaces.

• Enhanced capability for customisation and integration, supporting evolving business needs.

Conclusion

As digital transformation accelerates, the ability to deliver seamless, efficient IT service management is more critical than ever. Atlassian’s July 2025 Visual Refresh and UI Kit Update positions its platform at the forefront of ITSM innovation, empowering organisations to streamline operations and deliver exceptional value.

ITSM Connect will continue to monitor these developments, providing insights and guidance to help IT leaders make informed decisions in a rapidly changing landscape.