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Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows
Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows
Hanie Oh
Jun 102 min read


An opportunity to unveil AI innovations
Freshworks at the Bank of America Global Technology Conference 2025: An opportunity to unveil AI innovations
Hanie Oh
Jun 52 min read


Promised Enhanced Catalog Builder and Visual Interface
ServiceNow Yokohama Release: It promised Enhanced Catalog Builder and Visual Interface
Hanie Oh
Jun 31 min read


Increasing Cost Transparency for ITSM Leaders
Atlassian Introduces “Maximum Quantity Billing” - Increasing Cost Transparency for ITSM Leaders
Hanie Oh
Jun 21 min read


Immediate Action Required for On-Premise Users
SysAid Releases Critical Security Patch: Immediate Action Required for On-Premise Users
Hanie Oh
May 301 min read


Enhanced Security and Compliance for Regulated Sectors
Atlassian Launches Government Cloud and Isolated Cloud | Enhanced Security and Compliance for Regulated Sectors
Hanie Oh
May 291 min read


A Deep Dive into Slack and Microsoft Teams Integrations
ITSM Platforms Are Powering Real-Time Collaboration | A Deep Dive into Slack and Microsoft Teams Integrations
Hanie Oh
May 272 min read


Ushering in a Smarter, Automated Future for ITSM
SysAid’s Agentic Launches AI Platform: Ushering in a Smarter, Automated Future for ITSM
Hanie Oh
May 262 min read


Freshworks Sets the Pace in AI Knowledge Management
Another Emerging Leader: Freshworks Sets the Pace in AI Knowledge Management
Hanie Oh
May 232 min read


Atlassian Named Emerging Leader in Generative AI: What This Means for ITSM Innovation
Atlassian Named Emerging Leader in Generative AI: What This Means for ITSM Innovation
Hanie Oh
May 222 min read


Centralising AI Governance and Integration in Modern ITSM
ServiceNow’s AI Control Tower: Centralising AI Governance and Integration in Modern ITSM
Hanie Oh
May 212 min read


Raising the Bar for IT Service Management in Europe and Africa
EasyVista Platform 2025.1: Raising the Bar for IT Service Management in Europe and Africa
Hanie Oh
May 202 min read


A Look at the Key Drivers
Freshworks Achieves 19% Revenue Growth in Q1 2025: A Look at the Key Drivers
Stephen Abela
May 192 min read


Transforming ITSM with AI-Powered Solutions
Transforming ITSM with AI-Powered Solutions
Stephen Abela
May 172 min read


A Game-Changer for ITSM Collaboration
A Game-Changer for ITSM Collaboration
Stephen Abela
May 162 min read


Driving AI Innovation in IT Service Management
ServiceNow and Cisco Partner to Simplify AI Adoption for Businesses
Stephen Abela
Apr 302 min read


The New Collective Term for All Items
In a significant move to evolve its platform, Atlassian has announced a terminology update for Jira. Starting April 2025, the term ‘work’...
Stephen Abela
Apr 282 min read


A Game Changer for ITSM Collaboration
In today’s fast-paced IT environments, seamless collaboration and efficient workflows are critical for success. ClickUp’s latest 3.54...
Stephen Abela
Apr 242 min read


A Game-Changer for Workflow Efficiency
In the fast-paced world of project management, understanding where time is spent is crucial for improving efficiency and meeting...
Stephen Abela
Apr 231 min read


Enhancing Public Sector Digital Services with AI
ServiceNow's Yokohama Release: Enhancing Public Sector Digital Services with AI
Stephen Abela
Apr 222 min read
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