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How ITSM Can Help You Accelerate Your Digital Transformation

Updated: Sep 28, 2023

Why is ITSM important for digital transformation?

ITSM, or IT Service Management, is essential for digital transformation because it enables organisations to adapt and modernise their IT services. So you can keep pace with the accelerating pace of digital change, rather than depending only on on-site devices and legacy tools.

If your business is planning for Digital transformation, it is in good company. According to Statista research, 89% of all businesses either now use or plan to use a digital-first business strategy.

With ITSM, you can easily understand the outlines, procedures, and policies required to support your organisation's IT services and allow a seamless transition to new digital technologies.

How can ITSM help you accelerate your digital transformation?

Digital transformation can be challenging when you're operating on outdated ITSM platforms and relying on legacy ITSM processes. A report by KPMG emphasizes this critical point. Here are some of the role of IT Service Management in digital transformation:

  • Improved efficiency and productivity: ITSM can help you improve the efficiency and productivity of your IT team by automating tasks, streamlining processes, and providing visibility into IT operations. This frees up your IT team to focus on more strategic initiatives, such as developing and implementing new digital solutions.

  • Enhanced customer experience: With IT Service Management, the customer experience becomes seamless because of the provision of a single point of contact for IT support, resolving issues quickly and efficiently, and proactively preventing problems. This can lead to increased customer satisfaction and loyalty, which is essential for success in the digital age.

  • Increased agility and innovation: ITSM increases your agility and innovation by enabling you to quickly adapt to changing business needs and adopt new technologies. With its framework, you can manage IT services in a flexible and scalable way.

  • Modern Support Technologies: Artificial Intelligence (AI) and Machine Learning (ML) are major drivers in modern service management. AI can power automation, while AITSM applies AI to ITSM to help with tasks, requests, and actions on the IT service desk.

ITSM Connect could be the key to your company’s Digital Transformation

At ITSM Connect Lagos, our primary goal is to facilitate meaningful discussions on how businesses can enhance efficiency, streamline processes, and flourish amidst the dynamic ITSM, Work Management, and DevOps industry. We bring together a diverse set of professionals, including CTOs, COOs, and IT specialists, to create a vibrant forum for learning and innovation.

Our event promises an array of enriching experiences for attendees. Here's what you can look forward to:

  • Industry Expert Insights

  • Technology Showcases

  • Networking Opportunities

  • Roundtable Discussions

In summary, ITSM Connect Lagos is a one-day exclusive event designed to empower you with the insights, connections, and knowledge you need to excel in the ITSM, DevOps, and Agile domains. With over 120 IT leaders and 70+ corporate firms in attendance, this event promises to be a pivotal opportunity to take your organisation's IT practices to the next level. Register now.


In the age of Digital Transformation, ITSM isn't just an IT practice—it's a strategic imperative. As your organisation navigates the complexities of this transformation. ITSM aids it in its quest to adapt, innovate, and thrive in the digital age. In the next installment of this series, we will look at concrete ways and case studies for integrating ITSM within the framework of Digital Transformation. Stay tuned as we reveal the secrets to unlocking the full potential of ITSM on your organisation's road to digital greatness.

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