Transforming ITSM with AI-Powered Solutions

At the recent Knowledge 2025 conference, ServiceNow introduced its Core Business Suite, an innovative addition to its platform. This AI-powered suite is designed to unify essential business functions such as IT, HR, procurement, and finance, enabling seamless workflows and improved productivity.

Why This Matters for ITSM

For ITSM professionals, managing workflows across multiple departments can be a complex task. The Core Business Suite addresses this challenge by integrating these functions into a single platform, powered by AI. This development not only reduces operational silos but also enhances efficiency by automating routine tasks.

Key Features of the Core Business Suite

1. AI-Driven Automation: Automates repetitive tasks, allowing teams to focus on strategic initiatives.

2. Unified Platform: Integrates ITSM with HR, finance, and procurement to streamline workflows.

3. Enhanced Decision-Making: Provides actionable insights through AI-powered recommendations.

4. Scalability: Adapts to organisations of all sizes, making it ideal for ITSM teams in medium to large enterprises.

   
   

Aligning with ITSM Trends

The release of the Core Business Suite reflects a growing trend in ITSM: the adoption of AI to drive efficiency and innovation. As ITSM continues to evolve, tools like these will be critical in helping organisations adapt to changing business demands.

ITSM Connect’s Perspective

At ITSM Connect, we are excited about the opportunities this suite offers. By integrating core business functions, ITSM professionals can focus on delivering value rather than managing administrative tasks. This aligns perfectly with our mission to connect people, software, and information in the ITSM world.

Conclusion

The Core Business Suite represents a significant step towards the future of ITSM. For organisations looking to enhance collaboration and productivity, this suite is a valuable addition.