Richard Crampton

Richard Compton brings over a decade of mastery in IT service management and enterprise solutions, currently serving as a Senior Solutions Engineer at Atlassian. His expertise lies in helping organizations unlock the full potential of integrated service management systems, enabling them to streamline operations and achieve higher efficiency. Richard's role involves guiding enterprises through complex IT transformations, ensuring workflows are optimized, and business outcomes are achieved.

With a solid foundation in customer success and IT architecture, Richard has earned a reputation as a trusted advisor, particularly in leveraging agile methodologies and ITIL frameworks. His strategic insights and deep understanding of ITSM have made him an influential figure in the industry. At ITSM Connect, Richard will take the stage to share his expertise in service management, much like Captain America in the Marvel Cinematic Universe—steady, dependable, and always leading the charge toward success in the ever-evolving IT landscape.