ServiceNow and NVIDIA Expand AI Partnership to Accelerate Enterprise ITSM Innovation

Executive Summary

ServiceNow has announced an expanded partnership with NVIDIA to deliver advanced generative AI capabilities for enterprise IT service management (ITSM). This collaboration aims to accelerate digital transformation by embedding powerful AI models into the Now Platform.

What Happened?

On 24 October 2025, ServiceNow revealed it is deepening its collaboration with NVIDIA. The partnership will see NVIDIA’s generative AI models integrated into the Now Platform, powering new features such as automated incident resolution, predictive analytics, and intelligent workflow suggestions. The goal is to help IT departments resolve issues faster, improve service quality, and reduce operational costs.

Why Does It Matter?

For medium to large organisations—especially across Europe and Africa—this partnership delivers:

• Access to cutting-edge generative AI tools within ServiceNow ITSM.

• Enhanced automation, efficiency, and user experience.

• The ability to leverage predictive insights for proactive service management.

ServiceNow’s investment in AI innovation demonstrates its commitment to supporting digital-first, future-ready IT operations.

Impact on ITSM

• Accelerates resolution of incidents and requests through AI-powered automation.

• Improves service desk productivity and end-user satisfaction.

• Enables IT teams to anticipate and prevent issues before they impact business operations.

What Should Organisations Do?

• Explore new AI-powered features in the Now Platform.

• Engage with ServiceNow representatives for best practices on AI adoption and integration.

• Review current ITSM processes to identify automation and optimisation opportunities.