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Next-Gen ITSM: Human, Hybrid & Hyper-Automated – Accra Event Announcement



Accra, Ghana — On 28 November 2025, IT leaders, policymakers, and technology innovators will gather at the Tang Palace Hotel for Next-Gen ITSM: Human, Hybrid & Hyper-Automated – Building Trust Through Compliant Operations, an event designed to spotlight the future of service management in an AI-powered world.

Curated by experts with over combined decades of experience delivering enterprise-grade ITSM solutions across Accra, Lagos, and the wider ECOWAS region, this is the groundbreaking event built specifically for African infrastructure and regulatory realities.

The one-day experience, hosted by ITSM Connect and supported by Onpoint, brings a fresh level of energy to Africa’s ITSM community. From AI-driven service operations to compliance-ready digital ecosystems, the event aims to spark conversations that move the industry forward.


Why ITSM Connect Matters?

The landscape of IT Service Management is evolving at a faster pace than ever. African enterprises need solutions that don't just mimic global trends but are optimised for local constraints and opportunities. ITSM Connect brings together policymakers, CIOs, IT directors, and technology providers for an essential event that will define the future of ITSM across the continent.

This event is designed to answer the questions that matter most to today’s leaders:

  • How does AI fundamentally reshape IT service delivery?

  • What does “trust” look like in a hybrid, hyper-automated IT environment?

  • How can IT teams prepare for the next frontier of service operations, predictive analytics, and AIOps?

  • What frameworks help leaders balance innovation with regulatory expectations?

Whether you're a CIO shaping strategy, an ITSM practitioner advancing your capabilities, or a policymaker defining the rules of the digital future, this is where clarity meets action.

Venue: Tang Palace Hotel, AccraTime: 9:00 AMRegister Free: NEXTGEN ITSM | ITSM Connect 


What to Expect: Sessions & Speakers

The agenda includes the high-impact C-Suite & Regulator Roundtable, a deep dive into AI-powered ITSM adoption by the Head of Service at First Bank of Nigeria, and exclusive hands-on sessions focusing on IT Audit and CMDB implementation.

We're pleased to feature industry thought leaders, including Edem Glymin – CEO, Global Secure Solutions, Samuel Kojo Desu – Technical Sales, Onpoint Limited, and high-level input from Elizabeth Bemah Amankwah – Management Systems Auditor, WiCyS West Africa Affiliate. And many others who will share their valuable insights.


Enquiries:

Phone: +233 57 036 1947

This is an exclusive, FREE event with strictly limited capacity to ensure high-quality networking and valuable, focused interaction. Don't risk missing out on the key discussions shaping the future of IT service management in Africa.


About Onpoint

Onpoint is a business software company operating across seven countries, helping organisations modernise service operations and deliver reliable, customer-centric IT experiences in a rapidly evolving digital landscape.

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