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ManageEngine Unveils Automated Patch Intelligence for ServiceDesk Plus to Reduce Vulnerability Remediation Time

Executive Summary

ManageEngine has launched Automated Patch Intelligence in ServiceDesk Plus, providing IT teams with AI-powered recommendations and automated patch deployment to address vulnerabilities faster. This new feature is designed to improve security posture and streamline compliance for enterprise ITSM environments.

What Happened?

On 10 December 2025, ManageEngine announced the rollout of Automated Patch Intelligence in ServiceDesk Plus. Key highlights include:

  • AI-driven analysis of vulnerability data and patch availability

  • Automated identification of critical patches and prioritisation based on risk

  • One-click deployment of patches across on-premises, cloud, and hybrid environments

  • Integrated reporting for compliance audits and executive oversight

The new feature is aimed at helping IT teams keep pace with the growing volume and complexity of security threats, while reducing manual effort and the risk of unpatched systems.

Why Does It Matter?

For medium to large organisations—especially those operating across Europe and Africa—Automated Patch Intelligence delivers:

  • Faster vulnerability remediation and reduced exposure to cyber threats

  • Lower manual workload for IT and security teams

  • Improved compliance with industry regulations and audit requirements

  • Greater visibility into patch status and risk across the IT estate

By automating patch management, organisations can strengthen their security defences and maintain service continuity.

Impact on ITSM

  • Accelerates vulnerability management and reduces risk of incidents

  • Supports regulatory compliance and audit readiness

  • Enables IT teams to focus on strategic initiatives rather than routine patching

What Should Organisations Do?

  • Enable Automated Patch Intelligence in ServiceDesk Plus

  • Train IT staff on interpreting AI-driven recommendations and deployment workflows

  • Regularly review compliance reports and patch status dashboards

  • Integrate patch intelligence with broader ITSM and security operations

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