ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM

Executive Summary

ManageEngine has been recognised for the first time in the 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM. This acknowledgement highlights ManageEngine’s rapid advancements in integrating AI into its ServiceDesk Plus platform and its growing influence in the global ITSM market.

What Happened?

On 13 October 2025, Gartner released its 2025 Magic Quadrant™ for AI Applications in ITSM, naming ManageEngine among the recognised vendors. This recognition is attributed to ManageEngine’s significant generative AI enhancements within ServiceDesk Plus, including intelligent ticket categorisation, automated resolution suggestions, and workflow automation.

Why Does It Matter?

For medium to large organisations, especially across Europe and Africa, this recognition signals:

• Increased confidence in ManageEngine’s AI-driven ITSM solutions.

• Assurance of ongoing investment in innovation and automation.

• Enhanced credibility for organisations evaluating ITSM platforms.

ManageEngine’s inclusion in the Gartner Magic Quadrant™ demonstrates its commitment to delivering future-ready ITSM capabilities.

Impact on ITSM

• Strengthens ManageEngine’s position as a leading ITSM provider.

• Validates the effectiveness of recent AI-powered features in ServiceDesk Plus.

• Encourages IT teams to consider AI adoption for improved service delivery.

What Should Organisations Do?

• Review Gartner’s 2025 Magic Quadrant™ for insights on AI in ITSM.

• Evaluate the latest AI features in ServiceDesk Plus for potential adoption.

• Engage with ManageEngine representatives for guidance on leveraging AI-driven ITSM.