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ManageEngine Announces Change in SAML Single Sign-On Behaviour for ServiceDesk Plus Cloud

Executive Summary

ManageEngine has announced an upcoming change in how SAML Single Sign-On (SSO) works for ServiceDesk Plus Cloud. From mid‑November 2025, SAML redirection for service domain URLs will be disabled, requiring customers to update how users access the application via SSO.


What Happened?

According to the latest ServiceDesk Plus Cloud release notes and announcements, ManageEngine will:

  • Disable SAML redirection for service domain URLs from mid‑November 2025.

  • Require users to access ServiceDesk Plus Cloud via the correct SAML login URL or identity provider (IdP) portal.

  • Encourage administrators to review and adjust bookmarks, links, and user access paths before the change takes effect.

The change is part of ManageEngine’s ongoing efforts to improve security, reliability, and standards compliance for cloud authentication.


Why Does It Matter?

For medium to large organisations—particularly across Europe and Africa—this update is important because:

  • Users who rely on old or incorrect URLs may no longer be redirected automatically to SAML SSO.

  • IT teams need to update documentation, internal portals, and user guidance to avoid login issues.

  • It reinforces a more controlled and predictable SSO flow, which is beneficial for security and governance.

Ignoring the change could result in a spike in access issues and support tickets when the update goes live.


Impact on ITSM

  • Potential short‑term increase in access‑related tickets if organisations do not prepare.

  • Better long‑term stability and security of SSO authentication flows.

  • Encourages IT teams to standardise access paths and improve user communication around ServiceDesk Plus Cloud login procedures.


What Should Organisations Do?

  • Review the official ManageEngine announcement and release notes.

  • Ensure users are logging in via the correct SAML/IdP URL or corporate portal.

  • Update internal documentation, intranet links, and bookmarks pointing to ServiceDesk Plus Cloud.

  • Communicate the upcoming change to end users and service desk staff ahead of time.


Sources

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