BMC Releases Helix ITSM Version 25.4 with Enhanced AI-Powered Change and Asset Management

Executive Summary

BMC has launched Helix ITSM version 25.4, introducing significant enhancements to Change Management and Asset Management modules. The new release focuses on AI-driven automation, improved visibility, and streamlined workflows for enterprise IT teams.

What Happened?

On 23 October 2025, BMC announced the general availability of Helix ITSM 25.4. The latest version brings advanced AI features to Change Management, enabling automated risk assessment and intelligent change approvals. The Asset Management module now offers enhanced tracking, reporting, and integration with third-party systems, supporting more efficient lifecycle management of IT assets.

Why Does It Matter?

For medium to large organisations—especially those operating across Europe and Africa—these updates deliver:

• Reduced risk and faster change implementation through AI-powered automation.

• Improved compliance and governance with advanced asset tracking.

• Greater efficiency and cost control in IT operations.

BMC’s continued investment in AI and integration capabilities positions Helix ITSM as a robust solution for modern digital enterprises.

Impact on ITSM

• Accelerates change processes while minimising risk and manual effort.

• Enhances asset visibility and reporting for better decision-making.

• Supports digital transformation and IT governance initiatives.

What Should Organisations Do?

• Review the new features in Helix ITSM 25.4 for potential adoption.

• Engage with BMC representatives to plan upgrades and staff training.

• Assess opportunities to automate and optimise ITSM workflows.