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Atlassian Unveils “Jira Service Management Mobile Approvals” for Faster, Secure ITSM on the Go

Executive Summary

Atlassian has launched “Mobile Approvals” for Jira Service Management, enabling IT and business leaders to review and approve requests securely from their mobile devices. This update is designed to accelerate decision-making and keep critical ITSM workflows moving, even when teams are remote or on the move.

What Happened?

On 1 December 2025, Atlassian announced the rollout of Mobile Approvals within the Jira Service Management mobile app. Key features include:

  • Secure, one-tap approval or rejection of change requests, incidents, and service tickets

  • Push notifications for pending approvals and urgent actions

  • Full audit trail and compliance logging for all mobile approvals

  • Integration with enterprise authentication and security policies

The new feature is available for both iOS and Android, supporting ITSM teams in hybrid and distributed environments.


Why Does It Matter?

For medium to large organisations—especially across Europe and Africa—this update offers:

  • Faster turnaround on critical ITSM approvals, reducing bottlenecks

  • Improved compliance with a secure, auditable approval process

  • Greater flexibility for IT and business leaders to manage workflows remotely

  • Enhanced user experience with timely notifications and intuitive mobile controls

Atlassian’s focus on mobile-first ITSM supports modern working patterns and enables organisations to maintain service quality at speed.

Impact on ITSM

  • Accelerates change, incident, and service request workflows

  • Reduces risk of delays due to absent or travelling approvers

  • Supports compliance and governance with secure, logged approvals

What Should Organisations Do?

  • Enable Mobile Approvals in the Jira Service Management app for all relevant staff

  • Train managers and approvers on secure mobile workflows

  • Review approval policies to ensure alignment with mobile capabilities

  • Monitor audit logs to maintain oversight and compliance

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