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Atlassian Renames Jira Service Management “Views” to “Multi-space work” to Improve Cross-Team Service Delivery

Executive Summary

Atlassian has announced an update to Jira Service Management: the capability previously known as Views is now called Multi-space work. The change clarifies the feature’s purpose—helping service teams organise and manage work across multiple spaces more effectively, especially in larger, multi-team environments.

What Happened?

In a new Jira Service Management community announcement, Atlassian confirmed that “Views” has been renamed to “Multi-space work.” The functionality remains focused on enabling teams to structure and navigate service work across different spaces, improving visibility and coordination.

This is primarily a product and terminology update, but it matters because naming influences how teams discover, adopt, and standardise features across the organisation.

Why Does It Matter?

For medium to large organisations across Europe and Africa, this update is relevant because:

  • Large service organisations often run multiple service desks or service projects, creating complexity in how work is organised.

  • Clearer positioning of “Multi-space work” helps teams understand it is designed for cross-team coordination, not just personal views.

  • Better organisation and visibility can improve operational governance, reporting consistency, and service delivery across departments.

Impact on ITSM

  • Improves clarity for administrators and service owners configuring Jira Service Management at scale

  • Supports more consistent ways to organise work across multiple teams and service areas

  • Reduces confusion during onboarding and training by aligning the name with the feature’s real use case

  • Helps organisations standardise service operations as they expand beyond a single service desk

What Should Organisations Do?

  • Update internal documentation and training materials that reference “Views” in Jira Service Management.

  • Brief service desk leads and administrators so they can recognise the new terminology.

  • Review whether Multi-space work can support your structure if you manage multiple service desks, regions, or business units.

Source


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