Airtable Launches Google Drive and OneDrive Connectors for Enhanced ITSM Workflow Integration

Executive Summary

Airtable has announced the launch of new Google Drive and OneDrive connectors, enabling IT and enterprise teams to seamlessly integrate file storage and document workflows directly within Airtable’s platform. This update further strengthens Airtable’s position as a flexible, low-code ITSM tool for modern enterprises.

What Happened?

On 10 October 2025, Airtable introduced dedicated connectors for Google Drive and OneDrive. These new integrations allow users to connect, access, and manage files from their preferred cloud storage providers without leaving the Airtable interface. The update streamlines document management, enhances collaboration, and supports more efficient ITSM workflows for medium to large organisations.

Why Does It Matter?

For IT departments, especially those operating across Europe and Africa, the new connectors deliver:

• Faster access to relevant documentation within ITSM processes.

• Reduced manual effort and context switching between platforms.

• Improved compliance and file governance through centralised access controls.

• Enhanced ability to automate and track document-centric workflows.

Airtable’s focus on integration addresses a key challenge for ITSM teams: unifying tools and data to drive productivity and service quality.

Impact on ITSM

• Simplifies file management and collaboration within ITSM operations.

• Reduces resolution times by making critical information more accessible.

• Supports digital transformation initiatives and hybrid work environments.

What Should Organisations Do?

• Enable the new Google Drive and OneDrive connectors within your Airtable workspace.

• Review existing workflows to identify opportunities for automation and improved collaboration.

• Engage with Airtable support for best practices on securing and managing integrated file workflows.