ITSM Connect is the leading vendor-agnostic ITSM platform, bringing together policy makers, CIOs, CTOs, enterprise leaders, and global technology providers to co-create the next era of service management.
This isn’t a vendor sales fair. It’s a neutral ground where every voice matters — regulators, tool providers, and IT leaders shaping compliant, resilient, and future-ready ecosystems.
Why attend? Because ITSM is no longer just about keeping the lights on. It’s about driving business outcomes, ensuring compliance, embedding AI, and building digital trust.
CONFERENCE OVERVIEW
The day will spotlight 100+ ITSM leaders and executives, 15+ expert speakers, 10+ solution partners, and 8 interactive workshops. Sessions are designed to balance innovation with compliance, addressing the unique opportunities and challenges of ITSM in emerging markets.
WHY ATTEND
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Insights You Can Trust: Region-specific strategies + global best practices.
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Regional Focus: Direct answers for infrastructure, regulatory, and talent challenges.
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Stronger Networks: Closed-door C-Suite & Regulator Roundtable plus interactive sessions.
SPEAKERS
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Edem Glymin
CEO
Global Secure Solutions
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Elizabeth Bemah Amankwah
Management Systems Auditor
WiCyS West Africa Affiliate
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Abraham Nii Odoi
CTO
Npontu Technologies Limited
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Philip Twum
Head of BD
Fido
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Stacy Clarke
Pre-Sales Solutions Engineer
Atlassian
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Gideon Ackney
Atlassian Consultant
On Point Limited
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Benjamin Narh Okutu
Director
On Point Limited
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Sandra Arday
Atlassian Consultant
On Point Limited
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Samuel Kojo Desu
Technical Sales
onpoint Limited
LOCATION
PAST EVENTS
With four editions across Ghana and Nigeria, ITSM Connect has become the go-to platform for real conversations on ITSM maturity, compliance, and innovation. Explore past highlights to see how far the movement has come.