Key Takeaways
Project a roundtable discussion to analyze and determine the modern IT service management tools & processes towards team efficiency and high velocity
Disccusion
Collective discussion of ITSM in enterprise firms
01
Roadmaps
02
Discover the modern roadmaps to ITMS strategies and impact.
ITSM Platform
03
How do ITSM platforms plan to address future challenges and adopt emerging technologies?
BANKING
GOVERNMENT
MANUFACTURING
HEALTHCARE
OUR SPEAKERS
CHEF TECHNOLOGICAL OFFICERS
IT DEPT. HEADS
CHIEF OPERATIONAL OFFICERS
OPERATION DIRECTORS
SCRUM MASTER
CONNECT WITH IT LEADERS FROM AROUND THE WORLD
ITSM CONNECT
BUSINESS BREAKFAST EDITION
Organizations struggle to align emerging technologies and digital tools with business needs to boost productivity. Software development teams have adopted Agile & DevOps principles to deliver value faster, cheaper, and improve quality. The shift to the cloud also gave infrastructure teams access to nimble environments.
As remote and hybrid work becomes a mainstay, every team becomes a service team that needs to deliver high-quality, customer-like experiences to their colleagues. The traditional model for operations and services does not work for the modern enterprise that relies on cross-team collaboration. According to Gartner, by 2023, 80% of IT Service Management (ITSM) teams that fail to adopt an agile approach will find their ITSM practices ignored or bypassed because of more agile ways of working being adopted elsewhere in the organization.
ITSM Connect is the premier ITSM event exclusively for IT leaders in Africa & the world to learn, network and share on ITSM, Cloud and DevOps. It creates a platform to connect and sta- abreast of modern ITSM practices in a disruptive ecosystem. It'll will also give room for thought-provoking conversations, networking opportunities, and discussions.
ITSM Connect is onpoint’s flagship ITSM event.
This is the maiden edition of the annual exclusive ITSM event for prime IT leaders in Ghana. The main objective of the event is to create a platform for IT leaders to share ideas, learn, connect, and be abreast with modern ITSM practices in a disruptive ecosystem. This event is proudly powered by onpoint Africa and co-hosted by Atlassian.
GALLERY
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