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A persisting impact in Australia/New Zealend Despite Strategic Value
AI Anxiety - A persisting impact in Australia/New Zealend Despite Strategic Value
Hanie Oh
Jun 12, 20252 min read


ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
Hanie Oh
Jun 11, 20251 min read


Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows
Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows
Hanie Oh
Jun 10, 20252 min read


An opportunity to unveil AI innovations
Freshworks at the Bank of America Global Technology Conference 2025: An opportunity to unveil AI innovations
Hanie Oh
Jun 5, 20252 min read


Promised Enhanced Catalog Builder and Visual Interface
ServiceNow Yokohama Release: It promised Enhanced Catalog Builder and Visual Interface
Hanie Oh
Jun 3, 20251 min read


Increasing Cost Transparency for ITSM Leaders
Atlassian Introduces “Maximum Quantity Billing” - Increasing Cost Transparency for ITSM Leaders
Hanie Oh
Jun 2, 20251 min read


Enhanced Security and Compliance for Regulated Sectors
Atlassian Launches Government Cloud and Isolated Cloud | Enhanced Security and Compliance for Regulated Sectors
Hanie Oh
May 29, 20251 min read


Ushering in a Smarter, Automated Future for ITSM
SysAid’s Agentic Launches AI Platform: Ushering in a Smarter, Automated Future for ITSM
Hanie Oh
May 26, 20252 min read


Freshworks Sets the Pace in AI Knowledge Management
Another Emerging Leader: Freshworks Sets the Pace in AI Knowledge Management
Hanie Oh
May 23, 20252 min read


Atlassian Named Emerging Leader in Generative AI: What This Means for ITSM Innovation
Atlassian Named Emerging Leader in Generative AI: What This Means for ITSM Innovation
Hanie Oh
May 22, 20252 min read


Centralising AI Governance and Integration in Modern ITSM
ServiceNow’s AI Control Tower: Centralising AI Governance and Integration in Modern ITSM
Hanie Oh
May 21, 20252 min read
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