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Freshworks Launches “Freshservice AI Insights” for Proactive ITSM Analytics
Freshworks Launches “Freshservice AI Insights” for Proactive ITSM Analytics
Hanie Oh
Dec 3, 20251 min read
Atlassian Updates Jira Service Management Portal Branding Experience for Cloud Customers
Atlassian Updates Jira Service Management Portal Branding Experience for Cloud Customers
Hanie Oh
Nov 24, 20252 min read
Next-Gen ITSM: Human, Hybrid & Hyper-Automated – Accra Event Announcement
Accra to Host “Next-Gen ITSM” – A New Era of AI-Driven Service Management Arrives in Africa
Hanie Oh
Nov 24, 20252 min read
ManageEngine Announces Change in SAML Single Sign-On Behaviour for ServiceDesk Plus Cloud
ManageEngine Announces Change in SAML Single Sign-On Behaviour for ServiceDesk Plus Cloud
Hanie Oh
Nov 19, 20252 min read
Atlassian Introduces Customer Sync Enhancements for Jira Service Management Cloud
Atlassian Introduces Customer Sync Enhancements for Jira Service Management Cloud
Hanie Oh
Nov 18, 20252 min read
Airtable Makes “App Sandbox” Generally Available to Accelerate Secure AI App Development
Airtable Makes “App Sandbox” Generally Available to Accelerate Secure AI App Development
Hanie Oh
Nov 17, 20251 min read
Atlassian Enhances Jira Service Management with Predictive Issue Resolution
Atlassian Enhances Jira Service Management with Predictive Issue Resolution.
Hanie Oh
Nov 5, 20251 min read
Airtable Introduces Advanced Permission Controls for Enterprise Workflows
Airtable Introduces Advanced Permission Controls for Enterprise Workflows
Hanie Oh
Oct 31, 20251 min read
ServiceNow and NVIDIA Expand AI Partnership to Accelerate Enterprise ITSM Innovation
ServiceNow and NVIDIA Expand AI Partnership to Accelerate Enterprise ITSM Innovation.
Hanie Oh
Oct 29, 20251 min read
EasyVista Recognised in Forrester’s 2025 Enterprise Service Management Platforms Landscape
EasyVista Recognised in Forrester’s 2025 Enterprise Service Management Platforms Landscape
Hanie Oh
Oct 27, 20251 min read
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
Hanie Oh
Oct 15, 20251 min read
A Unified Suite for AI, ITSM, and CSM
Atlassian Launches Service Collection: A Unified Suite for AI, ITSM, and CSM
Hanie Oh
Oct 14, 20251 min read
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
Hanie Oh
Oct 9, 20251 min read
Strategic Move to Enhance Engineering Intelligence
Atlassian Acquires DX: Strategic Move to Enhance Engineering Intelligence
Hanie Oh
Oct 6, 20251 min read
The Future of Knowledge Work
Atlassian Acquires The Browser Company: What This Means for the Future of Knowledge Work
Hanie Oh
Sep 8, 20251 min read
Next-Generation Root-Cause Analysis Accelerates IT Incident Resolution
BMC AMI Ops July 2025: Next-Generation Root-Cause Analysis Accelerates IT Incident Resolution
Hanie Oh
Jul 17, 20252 min read
Advancing ITSM Through AI, Leadership, and Practical Innovation
Refresh Europe 2025: Advancing ITSM Through AI, Leadership, and Practical Innovation
Hanie Oh
Jun 26, 20252 min read
Elevating Operations for Managed Service Providers
ManageEngine Launches MSP Central: Elevating Operations for Managed Service Providers
Hanie Oh
Jun 25, 20252 min read
SysAid Unveils New AI Agents to Streamline ITSM Workflows
SysAid Unveils New AI Agents to Streamline ITSM Workflows
Hanie Oh
Jun 20, 20251 min read
SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM
SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM
Hanie Oh
Jun 16, 20252 min read
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