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ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
Hanie Oh
4 days ago1 min read
A Unified Suite for AI, ITSM, and CSM
Atlassian Launches Service Collection: A Unified Suite for AI, ITSM, and CSM
Hanie Oh
5 days ago1 min read
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
Hanie Oh
Oct 91 min read
Strategic Move to Enhance Engineering Intelligence
Atlassian Acquires DX: Strategic Move to Enhance Engineering Intelligence
Hanie Oh
Oct 61 min read
The Future of Knowledge Work
Atlassian Acquires The Browser Company: What This Means for the Future of Knowledge Work
Hanie Oh
Sep 81 min read
Next-Generation Root-Cause Analysis Accelerates IT Incident Resolution
BMC AMI Ops July 2025: Next-Generation Root-Cause Analysis Accelerates IT Incident Resolution
Hanie Oh
Jul 172 min read
Advancing ITSM Through AI, Leadership, and Practical Innovation
Refresh Europe 2025: Advancing ITSM Through AI, Leadership, and Practical Innovation
Hanie Oh
Jun 262 min read
Elevating Operations for Managed Service Providers
ManageEngine Launches MSP Central: Elevating Operations for Managed Service Providers
Hanie Oh
Jun 252 min read
SysAid Unveils New AI Agents to Streamline ITSM Workflows
SysAid Unveils New AI Agents to Streamline ITSM Workflows
Hanie Oh
Jun 201 min read
SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM
SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM
Hanie Oh
Jun 162 min read
A persisting impact in Australia/New Zealend Despite Strategic Value
AI Anxiety - A persisting impact in Australia/New Zealend Despite Strategic Value
Hanie Oh
Jun 122 min read
ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
ServiceNow Appoints Dentsu X as Global Media Agency to Accelerate AI-Powered Growth
Hanie Oh
Jun 111 min read
Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows
Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows
Hanie Oh
Jun 102 min read
An opportunity to unveil AI innovations
Freshworks at the Bank of America Global Technology Conference 2025: An opportunity to unveil AI innovations
Hanie Oh
Jun 52 min read
Promised Enhanced Catalog Builder and Visual Interface
ServiceNow Yokohama Release: It promised Enhanced Catalog Builder and Visual Interface
Hanie Oh
Jun 31 min read
Increasing Cost Transparency for ITSM Leaders
Atlassian Introduces “Maximum Quantity Billing” - Increasing Cost Transparency for ITSM Leaders
Hanie Oh
Jun 21 min read
Enhanced Security and Compliance for Regulated Sectors
Atlassian Launches Government Cloud and Isolated Cloud | Enhanced Security and Compliance for Regulated Sectors
Hanie Oh
May 291 min read
Ushering in a Smarter, Automated Future for ITSM
SysAid’s Agentic Launches AI Platform: Ushering in a Smarter, Automated Future for ITSM
Hanie Oh
May 262 min read
Freshworks Sets the Pace in AI Knowledge Management
Another Emerging Leader: Freshworks Sets the Pace in AI Knowledge Management
Hanie Oh
May 232 min read
Atlassian Named Emerging Leader in Generative AI: What This Means for ITSM Innovation
Atlassian Named Emerging Leader in Generative AI: What This Means for ITSM Innovation
Hanie Oh
May 222 min read
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