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ServiceNow Launches “Virtual Agent Designer” for Custom AI Chatbot Creation
ServiceNow Launches “Virtual Agent Designer” for Custom AI Chatbot Creation
Hanie Oh
Jan 12 min read
Freshworks to Acquire FireHydrant to Strengthen AI-Native Incident Management and Reliability
Freshworks to Acquire FireHydrant to Strengthen AI-Native Incident Management and Reliability
Hanie Oh
Dec 18, 20252 min read
ServiceNow Introduces “Predictive Intelligence for Change Management” to Reduce ITSM Risk
ServiceNow Introduces “Predictive Intelligence for Change Management” to Reduce ITSM Risk
Hanie Oh
Dec 11, 20252 min read
Next-Gen ITSM: Human, Hybrid & Hyper-Automated – Accra Event Announcement
Accra to Host “Next-Gen ITSM” – A New Era of AI-Driven Service Management Arrives in Africa
Hanie Oh
Nov 24, 20252 min read
Atlassian Enhances Jira Service Management with Predictive Issue Resolution
Atlassian Enhances Jira Service Management with Predictive Issue Resolution.
Hanie Oh
Nov 5, 20251 min read
BMC Releases Helix ITSM Version 25.4 with Enhanced AI-Powered Change and Asset Management
BMC Releases Helix ITSM Version 25.4 with Enhanced AI-Powered Change and Asset Management
Hanie Oh
Oct 24, 20251 min read
Advancing ITSM Through AI, Leadership, and Practical Innovation
Refresh Europe 2025: Advancing ITSM Through AI, Leadership, and Practical Innovation
Hanie Oh
Jun 26, 20252 min read
SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM
SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM
Hanie Oh
Jun 16, 20252 min read
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