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Advancing ITSM Through AI, Leadership, and Practical Innovation
Refresh Europe 2025: Advancing ITSM Through AI, Leadership, and Practical Innovation
Elevating Operations for Managed Service Providers
ManageEngine Launches MSP Central: Elevating Operations for Managed Service Providers
What’s Next for Incident Management?
Atlassian Ends Opsgenie Sales: What’s Next for Incident Management?
FEATURED ARTICLES
Advancing ITSM Through AI, Leadership, and Practical Innovation
Refresh Europe 2025: Advancing ITSM Through AI, Leadership, and Practical Innovation
Elevating Operations for Managed Service Providers
ManageEngine Launches MSP Central: Elevating Operations for Managed Service Providers
What’s Next for Incident Management?
Atlassian Ends Opsgenie Sales: What’s Next for Incident Management?
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"Real-World ITSM Achievements: Efficiency and Reliability in Action"
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Discover how our IT Service Management solutions have transformed businesses, delivering unparalleled efficiency and dependable service."
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Atlassian Named Emerging Leader in Generative AI: What This Means for ITSM Innovation
Atlassian Named Emerging Leader in Generative AI: What This Means for ITSM Innovation
ohanie00
May 222 min read
7 views
0 comments
Centralising AI Governance and Integration in Modern ITSM
ServiceNow’s AI Control Tower: Centralising AI Governance and Integration in Modern ITSM
ohanie00
May 212 min read
10 views
0 comments
Raising the Bar for IT Service Management in Europe and Africa
EasyVista Platform 2025.1: Raising the Bar for IT Service Management in Europe and Africa
ohanie00
May 202 min read
20 views
0 comments
A Look at the Key Drivers
Freshworks Achieves 19% Revenue Growth in Q1 2025: A Look at the Key Drivers
Stephen Abela
May 192 min read
3 views
0 comments
Transforming ITSM with AI-Powered Solutions
Transforming ITSM with AI-Powered Solutions
Stephen Abela
May 172 min read
0 views
0 comments
A Game-Changer for ITSM Collaboration
A Game-Changer for ITSM Collaboration
Stephen Abela
May 162 min read
2 views
0 comments
Driving AI Innovation in IT Service Management
ServiceNow and Cisco Partner to Simplify AI Adoption for Businesses
Stephen Abela
Apr 302 min read
5 views
0 comments
The New Collective Term for All Items
In a significant move to evolve its platform, Atlassian has announced a terminology update for Jira. Starting April 2025, the term ‘work’...
Stephen Abela
Apr 282 min read
2 views
0 comments
A Game Changer for ITSM Collaboration
In today’s fast-paced IT environments, seamless collaboration and efficient workflows are critical for success. ClickUp’s latest 3.54...
Stephen Abela
Apr 242 min read
4 views
0 comments
A Game-Changer for Workflow Efficiency
In the fast-paced world of project management, understanding where time is spent is crucial for improving efficiency and meeting...
Stephen Abela
Apr 231 min read
1 view
0 comments
Enhancing Public Sector Digital Services with AI
ServiceNow's Yokohama Release: Enhancing Public Sector Digital Services with AI
Stephen Abela
Apr 222 min read
0 views
0 comments
Transforming Project Management
How MONDAY.COM's AI Blocks Are Transforming Project Management in Europe and Africa
Stephen Abela
Apr 212 min read
2 views
0 comments
How to Prevent Service Outages and Enhance Productivity
In today’s interconnected world, businesses across Europe and Africa rely heavily on IT systems to deliver seamless services to their...
Stephen Abela
Apr 191 min read
0 views
0 comments
Key Updates and Trends in April 2025
Recent Updates from ServiceNow ServiceNow has recently unveiled several updates aimed at enhancing user experience and driving...
Stephen Abela
Apr 171 min read
17 views
0 comments
A Partnership Built on Innovation and Collaboration
Atlassian has announced an exciting multi-year partnership with Williams Racing, a historic name in Formula 1. This collaboration seeks...
Stephen Abela
Apr 161 min read
6 views
0 comments
Integrating Cybersecurity into ITSM for Enhanced Resilience and Business Continuity
B2B organizations face increasingly sophisticated cyber threats that directly impact IT service delivery, customer trust, and regulatory...
ITSM Connect
Mar 106 min read
8 views
0 comments
Successful ITSM Upgrade: Measuring Success and Best Practices
Is your IT Service Management system a silent bottleneck, hindering your organization's agility and slowing down service delivery?...
ITSM Connect
Mar 37 min read
1 view
0 comments
ITSM Connect Boardroom Experience Returns to Accra this September!
ITSM Connect Boardroom Experience is the conference that brings together Africa's IT Service Management ecosystem in person to network,...
Kayode Aiyedun
Aug 30, 20242 min read
20 views
0 comments
Understanding Communication and Client Interaction
Communication, stemming from the Latin term "communis," which means shared, revolves around the exchange of ideas, facts, viewpoints,...
Stephen Abela
Aug 7, 20244 min read
9 views
0 comments
Harnessing AI, Automation, and Analytics for ITSM Efficiency Share Harnessing AI
According to PWC , AI is expected to contribute $15.7 trillion to the global economy by 2030. But what does this mean for IT...
Stephen Abela
Sep 28, 20236 min read
31 views
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