Atlassian Ends Opsgenie Sales: What’s Next for Incident Management?

SysAid Unveils New AI Agents to Streamline ITSM Workflows

Freshworks Appoints Ian Tickle as Chief of Global Field Operations to Drive International Growth

ManageEngine Empowers IT Teams with Custom Dashboards for Enhanced Service Management

SysAid Recognised as a Strong Performer in 2025 Gartner® Peer Insights™ for AI in ITSM

ITSM Connect - Freshworks Launches Next-Generation Freddy Agentic AI Platform: A New Era for ITSM Automation

AI Anxiety - A persisting impact in Australia/New Zealend Despite Strategic Value

Atlassian Enhances Jira Cloud and Gmail Integration to Streamline ITSM Workflows

Freshworks at the Bank of America Global Technology Conference 2025: An opportunity to unveil AI innovations

EasyVista Platform 2025.1: Raising the Bar for IT Service Management in Europe and Africa

Transforming ITSM with AI-Powered Solutions

A Game-Changer for ITSM Collaboration

ServiceNow and Cisco Partner to Simplify AI Adoption for Businesses

In today’s interconnected world, businesses across Europe and Africa rely heavily on IT systems to deliver seamless services to their...

Recent Updates from ServiceNow ServiceNow has recently unveiled several updates aimed at enhancing user experience and driving...

B2B organizations face increasingly sophisticated cyber threats that directly impact IT service delivery, customer trust, and regulatory...

Is your IT Service Management system a silent bottleneck, hindering your organization's agility and slowing down service delivery?...

ITSM Connect Boardroom Experience is the conference that brings together Africa's IT Service Management ecosystem in person to network,...

According to PWC , AI is expected to contribute $15.7 trillion to the global economy by 2030. But what does this mean for IT...

Why is ITSM important for digital transformation? ITSM, or IT Service Management, is essential for digital transformation because it...