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Freshworks Strengthens Global Leadership to Accelerate Enterprise ITSM Growth
Freshworks Strengthens Global Leadership to Accelerate Enterprise ITSM Growth
Hanie Oh
Oct 16, 20251 min read
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
ManageEngine Recognised in 2025 Gartner® Magic Quadrant™ for AI Applications in ITSM
Hanie Oh
Oct 15, 20251 min read
A Unified Suite for AI, ITSM, and CSM
Atlassian Launches Service Collection: A Unified Suite for AI, ITSM, and CSM
Hanie Oh
Oct 14, 20251 min read
AI Agents Set to Transform Source-to-Pay
ServiceNow Unveils Autonomous Procurement: AI Agents Set to Transform Source-to-Pay
Hanie Oh
Oct 14, 20251 min read
Airtable Launches Google Drive and OneDrive Connectors for Enhanced ITSM Workflow Integration
Airtable Launches Google Drive and OneDrive Connectors for Enhanced ITSM Workflow Integration.
Hanie Oh
Oct 13, 20251 min read
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
AI-Driven IT Efficiency Gains: Insights from the Freshservice Benchmark Report 2025
Hanie Oh
Oct 9, 20251 min read
A New Agentic AI User Interface for the Now Platform
ServiceNow Launches AI Experience (AIx): A New Agentic AI User Interface for the Now Platform
Hanie Oh
Oct 7, 20251 min read
Strategic Move to Enhance Engineering Intelligence
Atlassian Acquires DX: Strategic Move to Enhance Engineering Intelligence
Hanie Oh
Oct 6, 20251 min read
Airtable Introduces Enhanced Automation Features for Enterprise Users
Airtable Introduces Enhanced Automation Features for Enterprise Users
Hanie Oh
Oct 3, 20251 min read
Confluence and Jira Set New Benchmarks for Enterprise Collaboration
Atlassian Announces Major Cloud Scaling Enhancements - Confluence and Jira Set New Benchmarks for Enterprise Collaboration
Hanie Oh
Sep 11, 20251 min read
The Future of Knowledge Work
Atlassian Acquires The Browser Company: What This Means for the Future of Knowledge Work
Hanie Oh
Sep 8, 20251 min read
Elevating ITSM User Experience in 2025
Atlassian Launches Major Visual Refresh and UI Kit Update: Elevating ITSM User Experience in 2025
Hanie Oh
Jul 28, 20252 min read
Airtable Relaunches as AI-Native Platform, Introducing New AI Assistants and Agents
Airtable Relaunches as AI-Native Platform, Introducing New AI Assistants and Agents
Hanie Oh
Jul 21, 20251 min read
ServiceNow to Announce Q2 2025 Financial Results Amid Strong Market Expectations
ServiceNow to Announce Q2 2025 Financial Results Amid Strong Market Expectations
Hanie Oh
Jul 18, 20251 min read
Next-Generation Root-Cause Analysis Accelerates IT Incident Resolution
BMC AMI Ops July 2025: Next-Generation Root-Cause Analysis Accelerates IT Incident Resolution
Hanie Oh
Jul 17, 20252 min read
Elevating User Experience
Atlassian Visual Refresh & UI Kit Update: Elevating User Experience
Hanie Oh
Jul 3, 20252 min read
Advancing ITSM Through AI, Leadership, and Practical Innovation
Refresh Europe 2025: Advancing ITSM Through AI, Leadership, and Practical Innovation
Hanie Oh
Jun 26, 20252 min read
Elevating Operations for Managed Service Providers
ManageEngine Launches MSP Central: Elevating Operations for Managed Service Providers
Hanie Oh
Jun 25, 20252 min read
What’s Next for Incident Management?
Atlassian Ends Opsgenie Sales: What’s Next for Incident Management?
Hanie Oh
Jun 24, 20252 min read
SysAid Unveils New AI Agents to Streamline ITSM Workflows
SysAid Unveils New AI Agents to Streamline ITSM Workflows
Hanie Oh
Jun 20, 20251 min read
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