Organizations struggle to align emerging technologies and digital tools with business needs to boost productivity. Software development teams have adopted Agile & DevOps principles to deliver value faster, cheaper, and improve quality. The shift to the cloud also gave infrastructure teams access to nimble environments.

As remote and hybrid work becomes a mainstay, every team becomes a service team that needs to deliver high-quality, customer-like experiences to their colleagues. The traditional model for operations and services does not work for the modern enterprise that relies on cross-team collaboration. According to Gartner, by 2023, 80% of IT Service Management (ITSM) teams that fail to adopt an agile approach will find their ITSM practices ignored or bypassed because of more agile ways of working being adopted elsewhere in the organization.

ITSM Connect is the premier ITSM event exclusively for IT leaders in Africa & the world to learn, network and share on ITSM, Cloud and DevOps. It creates a platform to connect and sta- abreast of modern ITSM practices in a disruptive ecosystem. It'll will also give room for thought-provoking conversations, networking opportunities, and discussions.
ITSM Connect is OnPoint’s  flagship ITSM event.