As ITIL and ITSM evolved, other frameworks emerged and matured. Over the years, thousands of software development teams adopted principles of agile and DevOps, empowering them to build faster and with greater quality.
Empowering The Future Of IT Service Management
Through innovative solutions and forward-thinking strategies, we are reshaping and empowering the future of IT service management, enhancing efficiency, and driving transformative change across the industry.
ITSM CONNECT: Your Partner in IT Service Management Excellence
At ITSM Connect, we understand that efficient IT service management is the backbone of every successful organization. Our mission is to empower businesses with innovative IT solutions that streamline operations, enhance productivity, and deliver exceptional value to your stakeholders.
Research Desk
Stay ahead with the ITSM Connect Research Desk, your go-to source for expert insights, actionable strategies, and the latest trends in IT Service Management
Gartner's 2025 ITSM Market Guide: Key Insights for IT Decision-Makers and Evolving Strategies
This year’s key takeaway is that most organizations overspend on ITSM tools and fail to achieve ROI. This ongoing issue worsens as IT teams purchase advanced features they lack the maturity to implement effectively, resulting in costly, ineffective tools.
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